Airlines · delta.com
Does Delta Air Lines allow AI agents?
Not without permission. Delta Air Lines' terms forbid automated access (delta.com, source undated, checked 2026-10-27).
Source undated, checked
Delta Air Lines' own rules for AI agents and automation.
Source: delta.com · Terms: source undated, checked 2026-10-27
The Terms of Use define a "Third-Party Agent" to include an AI assistant or automated agent acting on your behalf. That clause applies only "to the extent such use is otherwise permitted under these Terms of Use" and Delta's other terms, so it grants no permission by itself; within that limit, using one is at your own risk, is not Delta's authorization or approval of it, and Delta may refuse to service one. Separately, the terms bar robots, scrapers and other automated means without Delta's express written permission. The Terms of Use page shows no date. Delta's separate AI Terms of Service (effective 2025-04-15) bar automated tools that overload its servers; they apply to Delta's own AI tools and the Services.
- Our testing
- Report-only: we cite public reports and never test agents here
What the site's own pages say
Each line links to the page it comes from. Lines marked as crawler rules come from the site's robots.txt and tell automated crawlers what not to fetch; they are not legal terms.
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Terms define a "Third-Party Agent" to include an AI assistant or automated agent acting on your behalf
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Delta's Third-Party Agent clause applies only "to the extent such use is otherwise permitted under these Terms of Use" and Delta's other terms; within that, using a Third-Party Agent is at your own risk and you stay responsible for its transactions
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Using a Third-Party Agent is not Delta's authorization or approval of it
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Delta may refuse to deal with any Third-Party Agent or request made through one
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Terms bar robots, scrapers or other automated means to access or use the site without Delta's express written permission
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Terms bar violating directives in the site's robots.txt
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Unless you are an authorized Delta Air Lines general sales agent, or an ARC-accredited or IATA-accredited travel agent or travel agency, you may not use the site to purchase, sell, resell or act as a third party's agent in purchasing, selling or transferring Delta's services or products
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Delta's AI Terms of Service (effective April 15, 2025) bar automated tools that overload servers
Sources
- Delta Terms of Use source undated, checked 2026-10-27
- Delta AI Terms of Service 2025-04-15
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