Does Booking.com allow AI agents?

Dispute this

Terms A15.2 prohibit robots, scrapers and automated/AI-powered assistants for any purpose, including making bookings, without express written permission.

Our testing

Report-only: we cite public reports and never test agents here

What the site's own pages say

Each line links to the page it comes from. Lines marked as crawler rules come from the site's robots.txt and tell automated crawlers what not to fetch; they are not legal terms.

• Terms A15 (Intellectual property rights) bars any robot, spider, scraper, other automated means, or automated assistants (including AI-powered assistants that use your browser) from accessing, monitoring, copying, scraping/crawling or reproducing Platform content, for any purpose, without Booking.com's prior express written permission.

  Official source Source as of 2025-08-25

• Terms A15 explicitly states Booking.com does not authorize automated means or automated assistants (including browser-operating AI-powered assistants) to make bookings or reservations without prior express written permission.

  Official source Source as of 2025-08-25

• for any purpose without the prior, express written permission of Booking.com

  Official source Source as of 2025-08-25

• A listed unacceptable-behavior item names using automated assistants (including AI-powered assistants) to access the Platform without express permission.

  Official source Source as of 2025-08-25

• Terms A5 (Our values) obliges users not to use the Platform to cause a nuisance or make fake bookings.

  Official source Source as of 2025-08-25

• Account credentials must not be shared; the user is responsible for anything that happens with the Account.

  Official source Source as of 2025-08-25

• User-agent: *

  Official source Source as of 2026-10-20 Crawler rule in the site's robots.txt: it tells automated crawlers what not to fetch. It is not a legal ban.

• Disallow: /book.html

  Official source Source as of 2026-10-20 Crawler rule in the site's robots.txt: it tells automated crawlers what not to fetch. It is not a legal ban.

• Disallow: /mybooking.html

  Official source Source as of 2026-10-20 Crawler rule in the site's robots.txt: it tells automated crawlers what not to fetch. It is not a legal ban.

• Disallow: /confirmation.html

  Official source Source as of 2026-10-20 Crawler rule in the site's robots.txt: it tells automated crawlers what not to fetch. It is not a legal ban.

• Disallow: /searchbox.html

  Official source Source as of 2026-10-20 Crawler rule in the site's robots.txt: it tells automated crawlers what not to fetch. It is not a legal ban.

• Disallow: /fragment.*.json

  Official source Source as of 2026-10-20 Crawler rule in the site's robots.txt: it tells automated crawlers what not to fetch. It is not a legal ban.

Sources

• Booking.com Customer terms of service 2025-08-25