Does Best Buy allow AI agents?

Dispute this

Digital Agents may interact only via Best Buy's authorized or published methods, must identify themselves (DigitalAgent/[name]), act for one logged-in customer, not appear human and not solve CAPTCHAs. 'Buying agents' are prohibited.

Our testing

Report-only: we cite public reports and never test agents here

What the site's own pages say

Each line links to the page it comes from. Lines marked as crawler rules come from the site's robots.txt and tell automated crawlers what not to fetch; they are not legal terms.

• In Best Buy's robots.txt AI search & discovery section, the named AI/answer-engine user-agents (OAI-SearchBot, ChatGPT-User, Perplexity-User, GPTBot, Claude-User, Claudebot, PerplexityBot, Applebot, Google-Extended, Gemeni-AI, Gemini-Deep-Research, AmazonBot) get explicit Allow: /site/ and Allow: /discover-learn/ lines plus many narrower Disallow lines (e.g. Disallow: /cart); the section has no Disallow: / . Crawler instructions, not legal terms.

  Official source Source as of 2026-10-20 Crawler rule in the site's robots.txt: it tells automated crawlers what not to fetch. It is not a legal ban.

• Those AI agents are allowed only /site/ and /discover-learn/

  Official source Source as of 2026-10-20 Crawler rule in the site's robots.txt: it tells automated crawlers what not to fetch. It is not a legal ban.

• Cart, cartitems, fulfillment, location, pricing, productfulfillment, profile, availability and api/*.json are disallowed for every user-agent group, including the AI-agent group and '*'

  Official source Source as of 2026-10-20 Crawler rule in the site's robots.txt: it tells automated crawlers what not to fetch. It is not a legal ban.

• Best Buy's robots.txt has no rule for a /checkout path. Among shopping paths it disallows the cart, fulfillment, pricing and profile paths. It is not confirmed whether checkout itself is restricted.

  Official source Source as of 2026-10-20 Crawler rule in the site's robots.txt: it tells automated crawlers what not to fetch. It is not a legal ban.

• Separate group fully blocks AI training/ingestion crawlers

  Official source Source as of 2026-10-20 Crawler rule in the site's robots.txt: it tells automated crawlers what not to fetch. It is not a legal ban.

• Named third-party AI/scraper agents are blocked site-wide

  Official source Source as of 2026-10-20 Crawler rule in the site's robots.txt: it tells automated crawlers what not to fetch. It is not a legal ban.

• Form submission, review and Q&A submission paths disallowed

  Official source Source as of 2026-10-20 Crawler rule in the site's robots.txt: it tells automated crawlers what not to fetch. It is not a legal ban.

Sources

• BestBuy.com Terms and Conditions 2026-09-25